Free Delivery Orders $75+ | Free Returns Option/collections/all

30 Day Guarantee

700+ 5-Star Reviews

Free Delivery Orders $75+ | Free Returns Option/collections/all

30 Day Guarantee

700+ 5-Star Reviews

Free Delivery Orders $75+ | Free Returns Option/collections/all

30 Day Guarantee

700+ 5-Star Reviews

Free Delivery Orders $75+ | Free Returns Option/collections/all

Free Delivery Orders $75+ | Free Returns Option/collections/all

30 Day Guarantee

700+ 5-Star Reviews

Free Delivery Orders $75+ | Free Returns Option/collections/all

30 Day Guarantee

700+ 5-Star Reviews

Free Delivery Orders $75+ | Free Returns Option/collections/all

30 Day Guarantee

700+ 5-Star Reviews

Free Delivery Orders $75+ | Free Returns Option/collections/all

FAQ

    If your order hasn’t been processed yet, we can make changes or cancel it. Please contact us as soon as possible after placing your order. loyalpawx@gmail.com

    No! Never. After you place your order, your payment is held securely by PayPal or your bank. The money is not released to us until your order is fulfilled and you receive the product in your hand. Only then is the payment processed.

    Unfortunately, we're so sorry! Please contact us immediately with your order number and a photo of the item, and we’ll send a replacement or issue a full refund right away. contact support
    Or     loyalpawx@gmail.com

    Absolutely! We offer a hassle-free return and exchange policy within 30 days of purchase. Please check our Returns page for more details

    Standard delivery usually takes 5–8 business days, depending on your location. Expedited shipping options are also available at checkout. More Details Shipping Policy
    We accept all major payment gateways, including PayPal, Visa, MasterCard, Apple Pay, American Express, and other secure payment options available at checkout.
    Please email loyalpawx@gmail.com with an image of the item(s) you received, along with your packing slip.
    Please send a photo of the size label inside the product along with your packing slip to Please email loyalpawx@gmail.com

    What should I do if my item is faulty?

    At Loyal PawX, we stand by the quality of our products. If your item arrives damaged or not as described, it may be considered faulty. Faulty items include those that are not of satisfactory quality, not fit for purpose, or not as advertised.

    Please note: Items that are damaged due to normal wear and tear, misuse, or accidental damage are not classified as faulty, and we may not be able to offer a refund or replacement in these cases.

    If you believe your item is faulty, please contact our Customer Service team within 30 days of receiving your order. Be sure to include:

    • Your full name
    • Order number
    • Clear photos of the issue

    Reach us at loyalpawx@gmail.com, and we’ll be happy to assist you!

    Some of our items, like ID tags and phone cases, are shipped directly from our trusted suppliers and may arrive separately from the rest of your order. If you received part of your order and something is missing, don’t worry — it's likely still on its way! In most cases, you’ll find a note or sticker on your packing slip to let you know which items are being shipped separately. Still have questions? Feel free to contact us at loyalpawx@gmail.com.